PRIVACY POLICY

www.northcoastholidayhomes.co.uk | Effective date: 28th July 2024

1. Introduction

Thank you for choosing North Coast Holiday Homes. This Privacy Policy details the types of information we collect from you when you use our website, www.northcoastholidayhomes.co.uk, and our associated services. We are committed to protecting your privacy and ensuring that your personal data is handled in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws.

2. Scope and Consent

This policy applies to all information collected through our website and any related services, sales, marketing, or events. By using our services, you understand and consent to the collection, storage, processing, and sharing of your data as described in this policy. If you do not agree with our policies and practices, please do not use our website or services.

3. Information We Collect

We collect various types of information from and about users of our website and services, including:

  • Personal Identification Information: Name, email address, telephone number, postal address.

  • Booking Information: Details of the accommodations you book, including dates and costs.

  • Financial Data: Payment details, including credit card numbers and security codes, handled through secure payment processors.

4. How We Collect Your Information

We obtain information about you through:

  • Direct Interactions: You may provide us with your personal data when you fill in forms, correspond with us via phone, email, or otherwise, register an account on our website, subscribe to our services, request marketing to be sent to you, enter a competition, promotion, or survey, or give us feedback.

  • Automated Technologies or Interactions: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this data by using cookies, server logs, and other similar technologies.

5. Purpose of Data Collection

The personal data we collect serves several purposes:

  • Booking Management: To fulfill your booking requests and manage our contractual obligations to you.

  • Communication: To keep you informed about the status of your bookings, send updates about our services, and respond to your inquiries.

  • Customer Support: To provide assistance and manage your requests and complaints.

  • Marketing: To provide you with information about goods or services we believe will be of interest to you, subject to your expressed preferences.

6. Use of Collected Information

We use the information that we collect about you or that you provide to us:

  • To Provide Services: To present our website and its contents to you, provide you with information, products, or services that you request from us.

  • For Personalisation: To customise your experience on our website and to allow us to deliver the type of content and product offerings in which you are most interested.

  • For Improvements: To improve our website in order to better serve you, including troubleshooting, data analysis, testing, research, and service development.

7. Data Storage and Protection

We are dedicated to protecting your personal data and have implemented appropriate technical and organisational measures to secure your data from accidental loss, unauthorised access, use, alteration, or disclosure. While we strive to use commercially acceptable means to protect your personal data, no system is completely secure. We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

8. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: Where you have explicitly agreed to our processing of your personal data for a specific purpose.

  • Contract: The processing is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract.

  • Legal Obligation: The processing is necessary for compliance with a legal obligation to which we are subject.

  • Legitimate Interests: The processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

9. Data Sharing and Disclosure

Your data may be shared with and accessed by the following entities, strictly for the purposes outlined in this policy:

  • Service Providers: Third parties who provide operational services such as telecommunications, payment, analytics, marketing, or other services.

  • Legal and Regulatory Authorities: As required by law or regulations, we may disclose your data to governmental units, courts, or other regulatory authorities in response to lawful requests.

  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

10. Third-Party Service Providers

We engage various third-party service providers to perform functions and provide services to us in the UK and abroad. We take steps to ensure that these third-party service providers are contractually bound to protect your personal data and only process it in accordance with our instructions and in compliance with this policy and applicable data protection laws.

11. International Data Transfers

If we transfer your personal data outside of the EU/EEA, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:

  • Data Transfer Agreements: Utilising specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

  • Privacy Shield Framework: Where applicable, we may transfer data to entities in countries that have been deemed to provide an adequate level of data protection by the European Commission.

13. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have a number of rights that ensure you have significant control over your personal data. These rights include:

  • Right to Access: You have the right to request copies of your personal data that we hold.

  • Right to Rectification: You can ask us to correct or complete any inaccurate or incomplete data.

  • Right to Erasure (‘Right to be Forgotten’): You may request the deletion of your data when it is no longer necessary for the purposes collected.

  • Right to Restrict Processing: You have rights to 'block' or suppress further use of your data under certain circumstances.

  • Right to Data Portability: This allows you to obtain and reuse your personal data for your own purposes across different services.

  • Right to Object: You may object to the processing of your personal data based on grounds relating to your particular situation.

14. Exercising Your Rights

If you wish to exercise any of the rights set out above, please contact us at privacy@northcoastholidayhomes.co.uk. We will respond to your request within one month of receipt of the request. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information.

15. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to ensure that we continuously process your personal data in an open, accurate, and legal manner. You can contact our DPO at catherine@nchh.co.uk with any questions regarding our data processing practices.

16. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information from our servers immediately.

17. External Links

Our website includes links to other websites, which are not governed by this privacy policy. We are not responsible for the content or privacy practices of these external sites. We encourage you to read the privacy statements of each website you visit that collects personal information.

18. Changes to the Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. We will notify you of any significant changes by revising the date at the top of this policy and, in some cases, we may provide additional notice (such as adding a statement to our homepage or sending you a notification directly). You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

19. Complaints and Feedback

If you have any concerns or complaints about the way we handle your personal data, or if you wish to provide feedback, please contact our Data Protection Officer. We take all feedback seriously and will consider it as we evaluate ways to accommodate our customers and improve our policies and procedures.

20. Contact Information

For any questions or comments regarding our Privacy Policy, or to exercise any of your rights as described in this policy, please contact us at:

  • Email: catherine@nchh.co.uk